Shipping Policy

 

At InDims, we strive to provide an exceptional shopping experience with reliable delivery to most regions worldwide. Although not all areas are currently serviceable, we are actively working with our logistics partners to expand our shipping network.

 

Shipping Details

•Shipping Availability: We deliver to most regions globally. If your location is not currently supported, our team will notify you immediately after placing your order.

•Carriers: We work with DHL, UPS, TNT, FedEx, and EMS for dependable and timely shipping.

•Processing Time: Orders are processed and shipped within 48 business hours.

•Estimated Delivery Time: 7-20 business days after shipment. (Shipping times are estimates and not guaranteed.)

 

Important Information

1.Address Verification: Please double-check your shipping address before completing your purchase, as this will be the address used for delivery.

2.Service Availability: If delivery to your location is not possible, you will be notified, and our team will work with logistics providers to explore potential solutions for future deliveries.

3.Damaged Items: In the rare case of damage during transit, contact us at service@indims.studio within 3 business days. Retain photos of the damaged item and its packaging to help us resolve the issue quickly.

4.Force Majeure: Unforeseen events such as extreme weather or natural disasters may cause delays. Rest assured, we will process your order as soon as conditions allow.

 

Order Tracking

Once your order is placed, you will receive:

1.An Order Acknowledgment Email confirming your order details.

2.A Shipment Confirmation Email with tracking information, including:

•Order number

•Carrier details

•Shipment date and status

•Package tracking numbers

Track your package anytime via the carrier’s official website.

 

Customs and Import Taxes

International orders may be subject to customs duties and taxes imposed by your country. These charges are not included in our prices and are the responsibility of the customer. For further information, we recommend contacting your local customs office.

If you have any questions about shipping or service availability, feel free to contact us. At INDIMS, we are committed to enhancing your shopping experience and ensuring your order arrives securely and promptly.