Refund Policy

We have 7-day return policy, which means you have 7 days after receiving your item to request a return.

How to Request a Return

To initiate a return, please contact us at service@indims.studio. If your return is approved, you will receive:

1.A return shipping label (if applicable).

2.Detailed instructions on how to package and send the item.

Please note that items returned without prior approval will not be accepted.

For any return inquiries, feel free to contact us at service@indims.studio.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

please provide photos of the item and packaging to help us resolve the issue promptly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

please note: Shipping costs for the original purchase are non-refundable.

For any questions regarding returns or refunds, please reach out to us at service@indims.studio.